Requesting Zoom caption service

Our primary caption provider, Alternative Communication Services (ACS), can be used to transcribe live caption services for Zoom online classes, meetings, and events.

The cost for this service is $98/hr for online classes, and $125/hr for non-teaching events and meetings. There is one-hour minimum, and additional time is billed in 15 minute increments beyond the original time estimate. Billing is generated after the class/event/meeting and an invoice sent to you.

To order this service, contact ACS directly via email to and request remote CART via Zoom. Within your email message, include the following information:

  • The purpose of the event - Educational class ($98/hr) or Event/Meeting ($125/hr) 
  • The date, time, duration, and meeting/course title 
  • The Zoom meeting information - the URL and passcode (if applicable) 
  • The billing contact information (i.e., the person who should receive the invoice)
  • Any materials that will help the captioner prepare for the class/event/meeting
ACS will then assign a captioner to your class/event and provide you with their contact information, should you need to contact them directly.

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at

Keywords:transcription, live   Doc ID:99098
Owner:Michael C.Group:Northwestern
Created:2020-03-19 09:03 CDTUpdated:2020-04-01 16:54 CDT
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