myHR Learn Course Not Marking Complete (or Pending Action)

You have taken a training or class in myHR Learn and the status is still incomplete.

Try these steps when the web-based class you have taken in myHR Learn isn't being marked complete:

  • Clear the browser's cookies and cache and ensure that third party cookies are enabled: northwestern.edu/hr/documents/learning-performance/howtomanagecookies.pdf.
  • Use a different browser to access the course from the one that was used when completing the course.
  • Use an incognito browser window to launch the course.
  • Re-launch the web/video course (do not Re-take) and make sure you click the "x" in the top of the pop-up that the video/class is appearing in.  Avoid clicking the "x" in the browser or browser tab until the course is marked "Complete."
Once the above is followed, return to the course page and navigate to the end of the course. You should be notified that the course has been completed and that you can exit the page.

If after you've completed a course, you see an "Online Learning Event" that is "Pending Action" then that is the course evaluation. Your course was successfully marked as completed, but there is a course evaluation for you to complete. Follow these steps to access the evaluation:

  1. Login into myHR Learn and click on the Online Learning Event for the Course Name on your home page. For example,

    courseeval

  2. Once on the course page, scroll down to the class you took and click "View Details."
  3. The page will reload with several details. Scroll down to the Evaluations section and click "Launch." 
  4. Fill out the evaluation and Submit it. The course evaluation item will be removed from your plan.

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) option 7, or consultant@northwestern.edu.




Keywords:pending in-progress learn can't update wbt video myHR complete   Doc ID:97817
Owner:Enterprise Systems Human Resources & Student .Group:Northwestern
Created:2020-02-10 17:24 CDTUpdated:2022-08-04 15:10 CDT
Sites:Northwestern
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