Finding the team an agent belongs to in FootPrints
In order to quickly find the team an agent is in, you can use the Check Availability function in Footprints. Note that if the agent is listed in multiple teams, the Check Availability function will only show you the first team they are in, alphabetically.
- Create a new issue in FootPrints.
- Open the Assignees and Notifications section or tab.
- To the right of the Assignees box, click Check Availability. A new window will open.
- If nothing happens, ensure that pop-ups are enabled in your browser.