Setting up and using the 32-bit version of GlobalProtect VPN for Windows

Most Windows computers run 64-bit software and will use the default GlobalProtect VPN client (see Setting up and using GlobalProtect VPN for Windows). If your Windows system requires 32-bit software, you will need to manually uninstall the default 64-bit version of GlobalProtect and install the 32-bit version.

Uninstall the 64-bit version

  1. Go to Control Panel > Programs > Uninstall a Program
  2. Find GlobalProtect and click Uninstall
Download and set up the 32-bit version
  1. In your web browser, go to https://vpn-connect.northwestern.edu.
  2. When prompted, enter your NetID and password, and authenticate through Duo.
  3. At the top of the screen, click GlobalProtect Agent.
    GlobalProtect download agent
  4. Click Download Windows 32 bit GlobalProtect Agent.
  5. Open the downloaded GlobalProtect application. When prompted for a portal address, enter vpn-connect.northwestern.edu.
  6. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.
Connect to GlobalProtect VPN
  1. Click the GlobalProtect icon in the system tray, then click Connect. If nothing seems to happen when you click Connect, see Fixing when clicking Connect in GlobalProtect VPN for Windows does nothing.
    Global Protect Windows connect
  2. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect. 
  3. To disconnect, click the GlobalProtect icon again, then click Disconnect.
    Global Protect Windows disconnect

See Also:

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu.