Feinberg - Finding the BitLocker Recovery Key ID for your Windows computer

There are two times when you will need to enter a BitLocker Recovery Key:

  1. When your computer detects a change in hardware
  2. If you can't use your personalized PIN to get past the BitLocker screen
Contact Feinberg IT at fsmhelp@northwestern.edu to receive your Recovery Key. Make sure you include the first 8 characters of your Recovery Key ID in your email message to identify your computer.

If you can't see your Recovery Key ID, you may need to hit the ESC key to see it. Your BitLocker Recovery screen will look like one of the images below.

Windows 10

Windows10_BitLocker.jpg

Windows 7

Windows7_BitLocker.jpeg

For additional assistance please contact Feinberg IT at fsmhelp@northwestern.edu, or call the IT Support Center at 847-491-4357 (1-HELP) option 5.




Keywords:FSM hard drive encryption tpm   Doc ID:78014
Owner:FSM User Support .Group:Northwestern
Created:2017-11-06 16:31 CDTUpdated:2019-02-04 11:58 CDT
Sites:Northwestern
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