Feinberg - Using Self-Service for software installation

FSM-managed machines come pre-installed with an application that allows us to push necessary updates to FSM-managed computers and allows you to install certain programs offered by Feinberg IT. On Mac computers, the application is Self-Service. On Windows computers, the application is IBM BigFix.

Software programs end users may install themselves, without elevated privileges

  • Adobe Creative Cloud
  • Box Sync
  • Cisco Jabber
  • Citrix Workspace
  • CrashPlan PROe
  • Endnote
  • Mozilla Firefox
  • Google Chrome
  • Panopto
  • Microsoft Office
  • Microsoft Teams
  • Symantec Endpoint Protection
  • Zoom Video Conferencing

Self-Service on macOS

To access Self-Service on your Mac computer:
  1. From your macOS desktop, click 'Go' on the top menu
  2. Click on 'Applications'
  3. Scroll down to 'Self-Service' and double-click it to open
  4. To download an application/software package, simply click on the 'Install' button located under each of the offerings

self-service

IBM BigFix on Windows 10 computers

To access IBM BigFix on your Windows 10 computer:
  1. Click on the Start button
  2. Type 'BigFix'
  3. Hit 'Enter'
  4. To see which applications/software packages are available for installation on your computer click on the 'Offers' tab
  5. To download an application/software package, click on the Application/Software package you want to install and click on 'Accept'

self-service

IBM BigFix on Windows 7 computers

To access IBM BigFix on your Windows 7 computer:
  1. 'Click' on the upward-pointing arrow on the bottom-right corner of your screen
  2. 'Double-click' the purple icon with the Northwestern logo on it
  3. Hit 'Enter'
  4. To see which applications/software packages are available for installation on your computer, click on the 'Offers' tab
  5. To download an application/software package, click on the application software package you want to install and click on 'Accept'

self-service

For additional assistance please contact Feinberg IT at fsmhelp@northwestern.edu, or call the IT Support Center at 847-491-4357 (1-HELP) option 5.



Keywords:Big Fix Self service self-service admin rights credentials, FSM   Doc ID:77462
Owner:FSM User Support .Group:Northwestern
Created:2017-10-18 16:23 CDTUpdated:2021-11-16 15:03 CDT
Sites:Northwestern
Feedback:  0   30