Feinberg - Using IBM BigFix Self-Service for software installation on your Windows computer

FSM-managed machines come pre-installed with an application that allows us to push necessary updates to FSM-managed computers and allows you to install certain programs offered by Feinberg IT. On Mac computers, the application is Self-Service. On Windows computers, the application is IBM BigFix.

Here are the programs that are offered via IBM BigFix/Self-Service:
  • Adobe Acrobat
  • Box Sync
  • Cisco AnyConnect VPN Client
  • Citrix Receiver
  • CrashPlan PROe
  • Endnote X8
  • Mozilla Firefox
  • Google Chrome
  • Internet Plug-in Pack (includes Adobe Flash and Java plug-ins)
  • Microsoft Office 2016
  • Skype for Business
  • Symantec Endpoint Protection
The Northwestern Standard Software Package, which includes the Microsoft Office suite, Skype for Business, Symantec Endpoint Protection, Mozilla Firefox, Google Chrome, Cisco AnyConnect VPN Client, Adobe Flash plug-in, Adobe Acrobat, CrashPlan PROe, and Java plug-in, is also offered through this service.

Self-Service on Mac computers

To access Self-Service on your Mac computer:
  1. From your desktop, click on Go
  2. Click on Applications
  3. Scroll down to the Self-Service Application
  4. Double-click it to open
To download an application/software package, simply click on the Install button located under each of the offerings.

You can also click on the i next to the Install button for more information on the application/software package.

 

IBM BigFix on Windows 10 computers

To access IBM BigFix on your Windows 10 computer:
  1. Click on the Start button 
  2. Type "IBM BigFix"
  3. Hit Enter
To see which applications/software packages are available for installation on your computer, click on the Offers tab.

To download an application/software package, click on the application/software package you want to install and click on Accept.


IBM BigFix on Windows 7 computers

To access IBM BigFix on your Windows 7 computer:
  1. Click on the upward-pointing arrow on the bottom-right corner of your screen
  2. Double-click the purple icon with the Northwestern logo on it
  3. Hit Enter
To see which applications/software packages are available for installation on your computer, click on the Offers tab.

To download an application/software package, click on the application/software package you want to install and click on Accept.

For additional assistance please contact Feinberg IT at fsmhelp@northwestern.edu, or call the IT Support Center at 847-491-4357 (1-HELP) option 5.




Keywords: Big Fix Self service self-service admin rights credentials, FSM   Doc ID:77462
Owner:FSM User Support .Group:Northwestern
Created:2017-10-18 16:23 CDTUpdated:2019-02-04 11:58 CDT
Sites:Northwestern
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