Feinberg - Using Self-Service for software installation

FSM-managed machines come pre-installed with an application that allows us to push necessary updates to FSM-managed computers and allows you to install certain programs offered by Feinberg IT. On Mac computers, the application is Self-Service. On Windows computers, the application is IBM BigFix.

Programs that are offered via Self-Service:

  • Adobe Creative Cloud
  • Box Sync
  • Cisco Jabber
  • Citrix Workspace
  • CrashPlan PROe
  • Endnote
  • Mozilla Firefox
  • Google Chrome
  • Panopto
  • Microsoft Office
  • Microsoft Teams
  • Symantec Endpoint Protection
  • Zoom Video Conferencing

Self-Service on macOS:

To access Self-Service on your Mac computer:
  1. From your desktop, click on Go
  2. Click on Applications
  3. Scroll down to the Self-Service Application
  4. Double-click it to open
To download an application/software package, simply click on the Install button located under each of the offerings. For more information on each application, click on the application icon.


self-service 

IBM BigFix on Windows 10 computers

To access IBM BigFix on your Windows 10 computer:
  1. Click on the Start button 
  2. Type "IBM BigFix"
  3. Hit Enter
To see which applications/software packages are available for installation on your computer, click on the Offers tab.

To download an application/software package, click on the application/software package you want to install and click on Accept.

self-service

IBM BigFix on Windows 7 computers

To access IBM BigFix on your Windows 7 computer:
  1. Click on the upward-pointing arrow on the bottom-right corner of your screen
  2. Double-click the purple icon with the Northwestern logo on it
  3. Hit Enter
To see which applications/software packages are available for installation on your computer, click on the Offers tab.

To download an application/software package, click on the application/software package you want to install and click on Accept.

self-service

For additional assistance please contact Feinberg IT at fsmhelp@northwestern.edu, or call the IT Support Center at 847-491-4357 (1-HELP) option 5.



Keywords: Big Fix Self service self-service admin rights credentials, FSM   Doc ID:77462
Owner:FSM User Support .Group:Northwestern
Created:2017-10-18 15:23 CSTUpdated:2020-10-02 14:05 CST
Sites:Northwestern
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