Feinberg - Using Self-Service for software installation
FSM-managed machines come pre-installed with an application that allows us to push necessary updates to FSM-managed computers and allows you to install certain programs offered by Feinberg IT. On Mac computers, the application is Self-Service. On Windows computers, the application is IBM BigFix.
Programs that are offered via Self-Service:
- Adobe Creative Cloud
- Box Sync
- Cisco Jabber
- Citrix Workspace
- CrashPlan PROe
- Endnote
- Mozilla Firefox
- Google Chrome
- Panopto
- Microsoft Office
- Microsoft Teams
- Symantec Endpoint Protection
- Zoom Video Conferencing
Self-Service on macOS:
To access Self-Service on your Mac computer:
- From your desktop, click on Go
- Click on Applications
- Scroll down to the Self-Service Application
- Double-click it to open
To download an application/software package, simply
click on the
Install button located under each of the offerings. For more information on each application, click on the application icon.
IBM BigFix on Windows 10 computers
To access IBM BigFix on your Windows 10 computer:
- Click on the Start button
- Type "BigFix"
- Hit Enter
To see which applications/software packages are available for installation on your computer,
click on the
Offers tab.
To download an application/software package,
click on the
application/software package you want to install and
click on
Accept.

IBM BigFix on Windows 7 computers
To access IBM BigFix on your Windows 7 computer:
- Click on the upward-pointing arrow on the bottom-right corner of your screen
- Double-click the purple icon with the Northwestern logo on it
- Hit Enter
To see which applications/software packages are available for installation on your computer,
click on the
Offers tab.
To download an application/software package,
click on the
application/software package you want to install and
click on
Accept.
