Resolving issues accessing a Research Data Storage Service share

If you are off-campus, you must use the Northwestern VPN to connect to a Research Data Storage Service (RDSS) share. If you are on-campus, you must use Northwestern's (or your school's) DNS servers in order to connect successfully.

Configure DNS to use Northwestern DNS servers

If you are on-campus and having difficulties connecting to an RDSS share, you may need to configure your DNS settings to use Northwestern's DNS servers. The firewall settings for RDSS also allow you to use your school's DNS settings. If you are interested in this latter option, contact your local IT department for more information on their DNS settings.

Configuring DNS on Windows

  1. Open the Start Menu and select Control Panel.
  2. In the search box at the top right corner, search Network and Sharing Center and click on the result.
  3. From the menu on the left, select Change adapter settings.
  4. Select Local Area Connection or Ethernet, and select Properties from the pop up menu.
  5. Select Internet Protocol Version 4 (TCP/IPv4), then click Properties.
  6. Check Use the following DNS server addresses.
  7. In Preferred DNS server, enter 129.105.49.1
  8. In Alternate DNS server, enter 165.124.49.21
  9. Click OK to close the Internet Protocol (TCP/IPv4) Properties window.
  10. Click OK to close the Local Area Connection Properties window.

Configuring DNS on macOS

  1. In the top left corner, click the Apple icon.
  2. Click System Preferences.
  3. Click Network.
  4. Click on the network you are using, such as Thunderbolt Port, Ethernet, or Wifi.
  5. Click Advanced.
  6. Click the DNS tab.
  7. In the bottom left corner, under the DNS Servers box, click the plus (+) sign.
  8. Enter 129.105.49.1
  9. Click the plus (+) sign again.
  10. Enter 165.124.49.21
  11. Click OK to close this window.
  12. Click Apply.

Connect to Northwestern VPN

If you are off campus, Northwestern VPN is required to connect to an RDSS share. It is not suggested to use VPN if you are on-campus.

Setting up VPN on Windows

If your University-owned computer is managed by your department, you may not need to set up GlobalProtect. If you see the GlobalProtect icon (globalprotect-Win-tray-icon.png) in your system tray, skip the set-up instructions and go directly to connect to GlobalProtect.

Set up GlobalProtect

Note that your computer must be running Windows 7 or later. If you don't have administrative rights to your University-owned computer to install software, contact your departmental tech support personnel.
  1. Go to https://chocolate.ci.northwestern.edu/Software/Titles/NU_Global_Protect/5.1.4/Windows/GlobalProtect64-5.1.4.msi to download the GlobalProtect installation package.
  2. From your computer's Downloads folder, double-click the installer, then click Next to follow the installation instructions.
  3. When prompted for a portal address, enter vpn-connect.northwestern.edu.
  4. Once installation is complete,
    • GlobalProtect will appear in the lower left area of your system tray.
      GlobalProtectinWindowsSystemTray
    • GlobalProtect will automatically prompt you to connect to VPN.

Connect to GlobalProtect

  1. Click the GlobalProtect icon in the system tray, then click Connect. If nothing seems to happen when you click Connect, see Fixing when clicking Connect in GlobalProtect VPN for Windows does nothing.
    Global Protect Windows connect
  2. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect. 
  3. To disconnect, click the GlobalProtect icon again, then click Disconnect.
    Global Protect Windows disconnect

Setting up VPN on macOS

If your University-owned computer is managed by your department, you may not need to set up GlobalProtect. If you see the GlobalProtect icon (globalprotect-Mac-menu-icon.png) in your menu bar, skip the set-up instructions and go directly to connect to GlobalProtect.

Set up GlobalProtect

Note that your Mac must be running macOS Catalina (10.15), Mojave (10.14),  High Sierra (10.13), or Sierra (10.12).
  1. Go to https://chocolate.ci.northwestern.edu/Software/Titles/NU_Global_Protect/5.1.4/MacOS/GlobalProtect-5.1.4.pkg to download the GlobalProtect installation package.
  2. Within your computer's Downloads folder, double-click the downloaded file to begin installation. When prompted, click Continue, then click Install.
  3. If you see a prompt about a PaloAlto system extension being blocked, click Open Security Preferences.
    PaloAlto extension blocked
    1. Click Allow, then close your preferences window.
      Blocked
    2. If prompted, enter your computer's administrative user name and password, then click Install Software. If you don't have administrative rights to your University-owned computer, contact your departmental tech support personnel.
    3. Restart your Mac.
  4. When the installation finishes, you will be prompted to move the installer the trash.
    Move installer to trash
  5. You will then be prompted asking for your keychain password. Enter your password and choose Always Allow.
  6. Click Close. Once installation is complete, GlobalProtect will appear in your menu bar at the top of your macOS desktop.

Connect to GlobalProtect

  1. Click the GlobalProtect icon in the menu bar, enter portal address vpn-connect.northwestern.edu, then click Connect.
    Global Protect Not Connected
  2. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.
  3. To disconnect, click the GlobalProtect icon again, then click Disconnect.
    GlobalProtect connected

See Also:




Keywords:rdss dns ethernet connection wireless off campus off-campus   Doc ID:77293
Owner:TSS Support Services .Group:Northwestern
Created:2017-10-11 10:30 CDTUpdated:2019-02-04 11:59 CDT
Sites:Northwestern
Feedback:  74   74