Managing calls and settings using Cisco Jabber for macOS

Jabber simplifies communication and enhances productivity by unifying presence, instant messaging, video, voice messaging, desktop sharing, and conferencing capabilities into a secure easy-to-use app.

Customize your Jabber settings

  1. Click Jabber > Preferences.

Set your presence

  1. In the upper left corner of the Jabber hub window click the Presence drop-down menu.
  2. Choose your status:
    • Available
    • Away
    • Do Not Disturb
    • Or set a custom message by selecting the Custom Message option and entering your status message

Create a conference call

Create a conference call:
  1. Start a call with your first contact.
  2. Start a second call with another contact; the first will automatically be placed on hold.
  3. Click the More Call Handling icon.
  4. Press the Merge with Specific Call icon.
  5. Repeat the steps above to add more people to your call. You can have a maximum of eight people on the call, including yourself.
Create a conference call by merging an additional incoming call:
  1. While connected to a call, answer the new incoming call; this will place your current call on hold.
  2. Click the More Call Handling icon.
  3. Press the Merge with Specific Call icon.

Transfer a call

  1. During an active call, click the More (...) icon.
  2. Click Transfer.
  3. Enter the number or use the predictive search option to dial by name.
  4. Announce the call (optional).
  5. Click the green Transfer icon to complete.

Manage call forwarding

Use the Call Control dropdown menu located in the lower left corner of the main Jabber window. /images/group293/76302/jabber-call-control.png Click this menu to bring up its options.

Add phone numbers to forward to

  1. Select Forward Calls to.
  2. Select New Number... to open your Calls Preferences window.
  3. In the New Number text box, enter the phone number you want to forward calls to. You can enter a 5-digit Northwestern extension, or a 10-digit off-campus number. Don't include the 9-1, and leave out the dashes.
  4. Close the window when you're done.

Turn call forwarding on

  1. Select Forward Calls to.
  2. Choose where to forward incoming calls:
    • Select Voicemail to send calls directly to your voicemail
    • Select another phone number in your list that you've already defined
    • Select New Number... and follow the instructions above to add a new number
  3. A small banner will be displayed next to the Call Control dropdown menu as long as your phone is forwarded.

Turn call forwarding off

  1. Select Do Not Forward Calls.
For more information see Cisco How-to Videos or Jabber for MacOS User Guide.

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at

Keywords:transfer, redirect, mobile, cell phone, send calls, remote, xfer, forward, call conference   Doc ID:76302
Owner:TSS NetComm .Group:Northwestern
Created:2017-09-04 16:52 CDTUpdated:2019-02-04 11:59 CDT
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