Updating Wireless, VPN and Outlook 2016/2013 on Windows after changing a NetID password

After you change your NetID password, some of your Northwestern services may become unavailable, depending on whether you set them up to save your password. Below are instructions to resolve issues relating to your wireless, VPN, and Outlook setups.

Updating your Northwestern wireless connection

This is a two step process. You will need to delete your old wireless configuration and create a new one.

  1. Deleting your old wireless profile with your old NetID password

    Windows 10

    1. Press the Windows key or open the Start menu, then search for Settings.
    2. Select Network & Internet.
    3. Select Wi-Fi in the left panel.
    4. Click the link Manage Wi-Fi Settings. You might have to scroll down to find this setting if there are a large number of known or available networks.
    5. Under Manage Known Networks, select Northwestern and then click Forget.

    Windows 8.1/8

    1. Press the Windows key or open the Start menu, then search for PC Settings.
    2. From the left side select the Connections tab, and under the Wi-Fi section click Manage Known Networks.
    3. Select Northwestern and click Forget.

    Windows 7

    1. Press the Windows key, then enter Control Panel into the search bar and press the Enter key.
    2. In the Control Panel, select Network and Internet, then select Network and Sharing Center.
    3. On the left-hand pane, click Manage Wireless Networks.
    4. Right-click the current Northwestern connection and click Remove.
    5. If prompted with a warning click OK.

  2. Creating a new wireless profile with your new NetID password
    1. Search for Network and Sharing Center in the search bar (press the Windows key to open the search), then select Network and Sharing Center.
    2. Select Set up a new connection or network.
    3. Select Manually connect to a wireless network.
    4. Enter the Following:
      • Network name: Northwestern
      • Security type: WPA2-Enterprise
      • Encryption type: AES
    5. Select Next, then Change connection settings.
    6. Click the Security tab. Under Network Authentication Method, select Protected EAP (PEAP).
    7. Uncheck Remember my credentials for this connection each time I'm logged on and click Settings.
    8. In the Protected EAP Properties window:
      • Check Verify the server's identity by validating the certificate.
      • Uncheck Connect to these servers.
      • Under Trusted Root Certificate Authorities, verify that only AddTrust External CA Root checkbox(es) are selected.
      • Select Authentication Method: Secured Password (EAP-MSCHAP v2) and click Configure, then uncheck Automatically use my Windows logon name and password (and domain if any), and click OK.
    9. In the Protected EAP Properties window click OK.
    10. In the Northwestern Wireless Network Properties window select the Advanced settings.
    11. In the Advanced Settings window:
      • Check Specify authentication mode.
      • Select User authentication from the drop-down menu.
      • Select Save credentials.
    12. In the Windows Security box, enter your NetID and NetID password, then click OK.
    You should then be able to connect to the Northwestern network by selecting Northwestern from the list of available wireless networks. 

Updating your native VPN profile

Windows will prompt you to enter your new NetID password the next time you try to connect using the Native Windows VPN. Enter your new password to connect.

Updating Outlook 2016/2013 for Windows

  1. Restart Outlook.
  2. When Outlook opens, you will be prompted to enter your new NetID password. Make sure that you enter ads\YourNetID as the username, then enter your NetID password. Check Remember these credentials if you don't want to enter your password every time Outlook starts up. Click OK.

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu.

Keywords:credentials exchange vpn configure wireless wifi wi-fi outlook profile northwestern microsoft   Doc ID:75991
Owner:IT Support Center .Group:Northwestern
Created:2017-08-24 08:53 CDTUpdated:2019-02-04 11:59 CDT
Feedback:  3   2