Restoring Box content after an email address change

Northwestern Box uses your published email address to verify your identity and access your account. Your published email address can change for many reasons, including:

  • Official name change, such as due to marriage or gender transitioning
  • Changing from employee to student, or student to employee
  • Transitioning to or from schools that use their own email domains (e.g.,

When your email address changes, Box creates a new account to correspond with your new email address. This prevents you from accessing the data in the account associated with your old email address. 

If you log in to your Box account and find it empty after your email address changes, contact to have your accounts combined.

Keywords:box, "northwestern box", "name change", email address change, alias, files gone, files disappeared   Doc ID:74981
Owner:TSS Tier 2 .Group:Northwestern
Created:2017-08-01 07:29 CSTUpdated:2020-06-10 09:46 CST
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