Managing a listserv you own

Listservs have additional commands and functions that are only accessible by Listserv owners. Login functionality is the same for owners as subscribers. If the email account you use to sign into Listserv is your primary Northwestern account, then the password for the account is your NetID password. If the Listserv account uses an alternate email, then the password was set the first time you logged into Listserv.

 Managing listserv owners

  1. Log in to the Northwestern Listserv Web Interface at https://listserv.it.northwestern.edu.
  2. On the top menu bar, click List Management.
  3. From the dropdown menu, hover over List Configuration and click List Configuration Tasks.
  4. Under Select List, choose the list you want to manage.
  5. Select the Administrators tab.
  6. In the Owner= field enter or remove email addresses.
  7. Once all desired owners have been added or removed click Save.

 Managing listserv subscribers

Show Subscribers via Web

  1. Log in to the Northwestern Listserv Web Interface at https://listserv.it.northwestern.edu .
  2. On the top menu bar, click List Management.
  3. From the dropdown menu, click Subscriber Management.
  4. Under Select List, choose the list from which you want to view subscribers.
  5. At the bottom of the screen find the option to Review List Members.
  6. You can either view it in the browser or have an email summary sent to you.

Add Individual Subscribers via Web

  1. Log in to the Northwestern Listserv Web Interface at https://listserv.it.northwestern.edu .
  2. On the top menu bar, click List Management.
  3. From the dropdown menu, click Subscriber Management.
  4. Under Select List, select the list you would like to add subscribers to.
  5. In the Single Subscriber tab enter the Email Address and Name of Subscriber under Add New Subscriber
  6. Choose the Send Email Notification option if you want the subscriber to be notified that they are being added to the list.
  7. Click Add to [LISTNAME].

Delete Subscribers via Web

  1. Log in to the Northwestern Listserv Web Interface at https://listserv.it.northwestern.edu .
  2. On the top menu bar, click List Management.
  3. From the dropdown menu, click Subscriber Management.
  4. Under Select List, select the list you would like to add subscribers to.
  5. Enter the email address into the Name or Address textbox under Examine or Delete Subscription.
  6. Click Search In [Listname].
  7. To examine or delete a subscriber, select the email address and click the delete button.

Add Multiple Subscribers in Bulk via Web

  1. Log in to the Northwestern Listserv Web Interface at https://listserv.it.northwestern.edu .
  2. On the top menu bar, click List Management.
  3. From the dropdown menu, click Subscriber Management.
  4. Select the Bulk Operations tab.
  5. Create a text document (.txt) with one address per line with each address following this format: EmailAddress Name (example: johndoe@northwestern.edu John Doe)
  6. Make sure to select Add the imported addresses to (LISTNAME) as the Function, otherwise you will risk removing existing subscribers.
  7. Next to Input File click Choose File and choose the text document of addresses you created.
  8. Click Import to add all subscribers on your text document.

Delete Multiple Subscribers in Bulk via Web

  1. Log in to the Northwestern Listserv Web Interface at https://listserv.it.northwestern.edu 
  2. Select the Bulk Operations tab
  3. Create a text document (.txt) with one address per line with each address following this format: EmailAddress Name (example: johndoe@northwestern.edu John Doe)
  4. Make sure to select Remove the imported addresses from (LISTNAME); do not add any subscribers as the Function.
  5. Click Choose File next to Input File and choose the text document of addresses you created.
  6. Click Import to remove all subscribers in your text document.

Add Subscribers via Email

  1. Send a plain text email to listserv@listserv.it.northwestern.edu without any subject line, and do NOT include signatures in the message.
  2. In the body of the email, type ADD LISTNAME email@address Firstname Lastname (For example: ADD EXAMPLE johndoe@northwestern.edu John Doe adds John Doe to the listserv EXAMPLE@listserv.it.northwestern.edu).
  3. Send the email.

Delete Subscribers via Email

  1. Send a plain text email to listserv@listserv.it.northwestern.edu without any subject line, and do NOT include signatures in the message.
  2. In the body of the email, type DELETE [listname] email@address (For example: DELETE EXAMPLE johndoe@northwestern.edu removes johndoe@northwestern.edu from the listserv EXAMPLE@listserv.it.northwestern.edu).

 Changing bounceback settings to prevent subscribers from being deleted

  1. Log in to the Northwestern Listserv Web Interface at https://listserv.it.northwestern.edu .
  2. On the top menu bar, click List Management.
  3. From the dropdown menu, hover over List Configuration, then click List Configuration Wizard.
  4. If you own more than one list, select the appropriate list from the Select List drop-down menu.
  5. Click the Error Handling tab.
  6. Edit the available fields, including the number of days or bounce-back messages before the subscriber is deleted.

 Using email to check how your listserv is configured

  1. Send a plain text email message to listserv@listserv.it.northwestern.edu with a blank subject line and no email signature.
  2. Enter INFO listname as the body of the message (where listname is the name of your list).

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP), via chat at http://www.it.northwestern.edu/chat or via email at consultant@northwestern.edu.




Keywords:distribution list email group manage owner managing   Doc ID:70178
Owner:TSS Support Services .Group:Northwestern
Created:2017-01-25 10:09 CSTUpdated:2018-11-12 12:13 CST
Sites:Northwestern
Feedback:  1   0