Troubleshooting connection issues with Northwestern Wireless on Windows after a NetID password change

After you reset your NetID password, you may find that you have lost access to the Northwestern wireless network. The most common problem relates to the the wireless profile having a stored password. Below are instructions to remove and recreate the Wireless profiles.

Windows 10

  1. Press the Windows Key+I at the same time to open the Settings app.
  2. Select Network & Internet.
  3. Select Wi-Fi in the left panel, then click Manage Wi-Fi Settings.
  4. Under Manage Known Networks, select Northwestern, then click Forget.

Windows 8.1

  1. Press the Windows key, then type cmd into the search bar and press Enter.
  2. In the Command Prompt window, enter netsh wlan delete profile name=Northwestern, then press the Enter key.

Windows 7

  1. Press the Windows key, then enter Control Panel into the search bar and press the Enter key.
  2. In the Control Panel, select Network and Internet, then select Network and Sharing Center.
  3. On the left-hand pane, click Manage Wireless Networks.
  4. Right-click the current Northwestern connection and click Remove.
  5. Click OK if prompted with a warning.

Manually Configuring Northwestern Wireless

  1. Search for Network and Sharing Center in the search bar (press the Windows key to open the search), then select Network and Sharing Center.
  2. Select Set up a new connection or network.
  3. Select Manually connect to a wireless network.
  4. Enter the Following:
    • Network name: Northwestern
    • Security type: WPA2-Enterprise
    • Encryption type: AES
  5. Select Next, then Change connection settings.
  6. Click the Security tab. Under Network Authentication Method, select Protected EAP (PEAP).
  7. Uncheck Remember my credentials for this connection each time I'm logged on and click Settings.
  8. In the Protected EAP Properties window:
    • Check Verify the server's identity by validating the certificate.
    • Uncheck Connect to these servers.
    • Under Trusted Root Certificate Authorities, verify that only AddTrust External CA Root checkbox(es) are selected.
    • Select Authentication Method: Secured Password (EAP-MSCHAP v2) and click Configure, then uncheck Automatically use my Windows logon name and password (and domain if any), and click OK.
  9. In the Protected EAP Properties window click OK.
  10. In the Northwestern Wireless Network Properties window select the Advanced settings.
  11. In the Advanced Settings window:
    • Check Specify authentication mode.
    • Select User authentication from the drop-down menu.
    • Select Save credentials.
  12. In the Windows Security box, enter your NetID and NetID password, then click OK.
You should then be able to connect to the Northwestern network by selecting Northwestern from the list of available wireless networks. 

If you are still unable to to connect the the Northwestern Wireless Network, download and install the AddTrust security certificate and try to manually configure the network again.
SaveSave

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP), via chat at http://www.it.northwestern.edu/chat or via email at consultant@northwestern.edu.




Keywords:wifi wi-fi ssid network internet   Doc ID:64463
Owner:IT Support Center .Group:Northwestern
Created:2016-06-27 09:15 CSTUpdated:2018-11-12 16:39 CST
Sites:Northwestern
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