Correcting timeout errors when logging in through WebSSO

If you leave the Online Passport WebSSO NetID or Duo login page open for five minutes or more, you will get a timeout error message.

You can't just use your browser's back button to try again. Either use a bookmark to attempt another log in or close your browser and start over. If you still get this WebSSO error, try Clearing browser cache and cookies before restarting your browser.
WebSSO timeout

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at

Keywords:MFA android iOS multi factor authentication multi-factor NetID Password Duo "online passport"   Doc ID:62612
Owner:TSS Tier 2 .Group:Northwestern
Created:2016-04-09 12:57 CSTUpdated:2020-08-05 12:22 CST
Feedback:  78   102