Updating Multi-factor Authentication to use Duo Mobile on the new model of an Android or iPhone

If you kept the same phone number, replaced your phone with a new phone of the same type (e.g., replaced an Android with another Android, or replaced your old iPhone with a newer model) and use Duo Mobile for notifications, you will need to reactivate Duo Mobile to use your new phone.

  1. Make sure you have your phone available and that you have adequate cell phone coverage in your location. 
  2. On your phone, download the Duo Mobile app from the Google Play or iPhone App Store. Make sure you have the app installed before proceeding.
  3. On your computer, go to northwestern.edu/mfa-register and log in with your NetID and NetID password. 
  4. Click reactivate and follow the subsequent steps. As you complete these steps, you will receive a confirmation notification on the phone you've just reactivated.

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP), via chat at http://www.it.northwestern.edu/chat or via email at consultant@northwestern.edu.

Keywords:MFA Android iPhone   Doc ID:62612
Owner:TSS Tier 2 .Group:Northwestern
Created:2016-04-09 12:57 CSTUpdated:2018-04-30 10:58 CST
Feedback:  68   206