Registering and managing your devices for Duo multi-factor authentication

You can register your mobile phone, home phone, office phone, or even your tablet for Multi-factor Authentication. The only caveat is that only one person can register a shared phone number, such as an office phone shared by two or more employees or a home phone used by two employees. You must use a computer to register and have your phone available to complete the registration process.

Register a device for the first time (phone or tablet)

  1. Make sure you have the device you're registering available. If that device is a cell phone, make sure you have adequate cell phone coverage in your location.
  2. If you're registering an Android or iOS device, go to Google Play or the iOS App Store and install Duo Mobile.
  3. On your computer, open your browser and go to https://www.northwestern.edu/mfa-register.
  4. Click Start Setup and follow the on-screen instructions. Note that once you start the registration process, you cannot stop!
  5. Select the type of device you're registering and click Continue.

    Phone

    1. Select the type of phone and click Continue.
    2. Because you've already downloaded Duo Mobile, click I have Duo Mobile installed.
    3. Follow the on-screen instructions.
    4. When prompted, open Duo Mobile on your phone and press the + key in the upper right corner. Then point your phone's camera at the QR code on your computer screen.
    5. When you're done, click Continue.

    Tablet

    1. Select the type of tablet and click Continue.
    2. Because you've already downloaded Duo Mobile, click I have Duo Mobile installed.
    3. Follow the on-screen instructions.
    4. When prompted, open Duo Mobile on your device and press the + key in the upper right corner. Then point your device's camera at the QR code on your computer screen.
    5. When you're done, click Continue.

    Landline

    Follow the on-screen instructions and when you're done, click Continue to Login.

Add a new device (phone or tablet)

  1. Make sure you have a device you've already registered available. If that device is a cell phone, make sure you have adequate cell phone coverage in your location.
  2. If you're adding an Android or iOS device, go to Google Play or the iOS App Store and install Duo Mobile.
  3. On your computer, open any Duo MFA login page.
  4. Click the My Settings and Devices link on the left, under the purple N.
  5. Authenticate with one of your existing devices.
  6. Select + Add another device.
  7. Select the type of device you're adding and click Continue.

    Phone

    1. Select the type of phone and click Continue.
    2. Because you've already downloaded Duo Mobile, click I have Duo Mobile installed.
    3. Follow the on-screen instructions.
    4. When prompted, open Duo Mobile on your phone and press the + key in the upper right corner. Then point your phone's camera at the QR code on your computer screen.
    5. When you're done, click Continue.

    Tablet

    1. Select the type of tablet and click Continue.
    2. Because you've already downloaded Duo Mobile, click I have Duo Mobile installed.
    3. Follow the on-screen instructions.
    4. When prompted, open Duo Mobile on your device and press the + key in the upper right corner. Then point your device's camera at the QR code on your computer screen.
    5. When you're done, click Continue.

    Landline

    Follow the on-screen instructions and when you're done, click Continue to Login.

Remove a device

  1. On your computer, open any Duo MFA login page.
  2. Click the My Settings and Devices link on the left, under the purple N.
  3. Authenticate with one of your existing devices.
  4. To the right of the device you want to remove, click Device Options.
  5. Click the trash can icon, then click Remove to confirm.

See Also:

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu.



Keywords:2fa mfa duo app two-factor verification mobile   Doc ID:62610
Owner:TSS Tier 2 .Group:Northwestern
Created:2016-04-09 12:42 CSTUpdated:2021-02-25 10:31 CST
Sites:Northwestern
CleanURL:https://kb.northwestern.edu/mfa
Feedback:  67   133