Managing inbox rules for your (Microsoft 365) account using Outlook Web App (OWA)

Inbox rules can be used to filter, forward, or automatically delete incoming emails based on specifications you set. Using Outlook Web App (OWA) is the easiest way to create, modify, and delete Inbox Rules.

Note: OWA works best in Internet Explorer. Using other browsers can cause an error where the Inbox Rule box seems to load forever. If you don't have access to Internet Explorer, try Safari or Firefox. Inbox rules cannot be set up using Chrome due to a browser incompatibility.

  1. In the top-right corner of the screen click the Gear icon and select Options.
  2. Select Organize Email on the left side of the screen and make sure you are in the Inbox Rules tab.

Create an inbox rule

  1. Click the + symbol and select an option.
  2. In the window that appears, complete the following:
    • Enter a Name for your inbox rule
    • Select an action from the drop-down menu.
    • Click Select People.
  3. Search for the name or email address for which you want to set the rule. When you find the address, select the + symbol next to their name to add them to the From list. 
    • You can also add email addresses directly into the From list. 
    • Click OK when finished.
  4. In the Do the Following drop-down menu, select the option you want your inbox rule to do and fill in the provided fields. Click Save when finished.
  5. A warning message may pop up telling you that any rules previously set in an Outlook client and is TURNED OFF may be deleted. Click OK.
  6. The new message rule should be set. Verify that it is turned on via the check next to the rule. A rule with a check is turned on.

Modify an inbox rule

  1. Click the Inbox Rule you want to modify. Do not select the box next to the rule.
  2. Click the pencil icon.
  3. Modify the inbox rule by altering the drop-down boxes provided. Select Save when finished.
  4. Verify that it is turned on via the check next to the rule. 

Delete an inbox rule

  1. Click the Inbox Rule that you want to delete. Do not select the box next to the rule.
  2. Click the trash can icon.
  3. When the confirmation screen appears, select Yes.

See Also:

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at

Keywords:create delete modify forward mail email forwarding webmail Exchange O365 M365   Doc ID:62441
Owner:TSS Tier 2 .Group:Northwestern
Created:2016-04-01 13:57 CDTUpdated:2020-12-14 13:11 CDT
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