If you encounter difficulties connecting to the eduroam wireless network, especially after a NetID password change, you may need to remove your saved wireless profile from your computer. Follow the steps below to remove your profile, then recreate it.
- Click Apple > System Preferences... > Network.
- Select Wi-Fi in the left-hand pane, then click Advanced....
- In the Wi-Fi tab, select Northwestern from the list of Preferred Networks, then click the minus sign (-).
- Click OK to close the Advanced Wi-Fi Preference pane.
- Click Apply.
- Press the Windows key or open the Start menu, then search for Settings.
- Select Network & Internet.
- Select Wi-Fi in the left panel.
- Click the link Manage Wi-Fi Settings. You might have to scroll down to find this setting if there are a large number of known or available networks.
- Under Manage Known Networks, select Northwestern and then click Forget.
iOS (iPhone or IPad)
- Go to settings then Wi-Fi.
- Click the I "information" icon to the right of the SSID.
- Click Forget this Network.
- Open Settings on your device, and tap on the WiFI icon to access WiFi network options.
- Tap and hold the WiFi network you want to delete, then select Forget Network from the menu that appears.
Using Windows command prompt
- Press the Windows key or click on the Start button, then search for cmd.
- Right-click the Command Prompt and click Run as Administrator.
- Once Command Prompt is open, type netsh wlan show profiles.
- For every wireless profile with Northwestern in the name (e.g., Northwestern, Northwestern1, Northwestern2), you will need to manually remove them.
- Type netsh wlan delete profile name=Northwestern. Repeat this process for every Northwestern Wireless profile you found.