Deleting a saved wireless profile

If you encounter difficulties connecting to the Northwestern wireless network, especially after a NetID password change, you may need to remove your saved wireless profile from your computer. Follow the steps below to remove your profile, then recreate it.

"eduroam" will be the primary wireless network at Northwestern on December 20, 2021. The "Northwestern” network/SSID will no longer be a visible choice for connecting to the University’s wireless network during the fall quarter of 2021 and no longer an available connection on December 20, 2021. Learn more about this change.


  1. Click Apple > System Preferences... > Network.
  2. Select Wi-Fi in the left-hand pane, then click Advanced....
  3. In the Wi-Fi tab, select Northwestern from the list of Preferred Networks, then click the minus sign (-).
  4. Click OK to close the Advanced Wi-Fi Preference pane.
  5. Click Apply.

 Windows 10

  1. Press the Windows key or open the Start menu, then search for Settings.
  2. Select Network & Internet.
  3. Select Wi-Fi in the left panel.
  4. Click the link Manage Wi-Fi Settings. You might have to scroll down to find this setting if there are a large number of known or available networks.
  5. Under Manage Known Networks, select Northwestern and then click Forget.

 Windows 8/8.1

  1. Press the Windows key or open the Start menu, then search for PC Settings.
  2. From the left side select the Connections tab, and under the Wi-Fi section click Manage Known Networks.
  3. Select Northwestern and click Forget.

 Windows 7

  1. Press the Windows key, then enter Control Panel into the search bar and press the Enter key.
  2. In the Control Panel, select Network and Internet, then select Network and Sharing Center.
  3. On the left-hand pane, click Manage Wireless Networks.
  4. Right-click the current Northwestern connection and click Remove.
  5. If prompted with a warning click OK.

Using Windows command prompt

  1. Press the Windows key or click on the Start button, then search for cmd.
  2. Right-click the Command Prompt and click Run as Administrator.
  3. Once Command Prompt is open, type netsh wlan show profiles.
  4. For every wireless profile with Northwestern in the name (e.g., Northwestern, Northwestern1, Northwestern2), you will need to manually remove them.
  5. Type netsh wlan delete profile name=Northwestern. Repeat this process for every Northwestern Wireless profile you found.

See Also:

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at

Keywords:wifi wi-fi internet connect password reset forget forgetting   Doc ID:62095
Owner:IT Support Center .Group:Northwestern
Created:2016-03-21 22:40 CDTUpdated:2021-02-02 13:38 CDT
Feedback:  79   77