Troubleshooting myHR Seeing Oracle Login Page when uploading content

User attempting to upload a PDF to myHR (e.g., Tuition Benefits or Additional Pay) sees the Oracle Login screen and cannot upload the document.

    Follow these troubleshooting steps prior to escalating:
    1. Ask the user login to https://myhr.northwestern.edu
    2. Click on the three dot (Action list) in the upper right of myHR.
    3. Click on My Preferences.
    4. Under General Settings > General Options > Accessibility Layout, change the drop-down to "Screen reader mode off."
    5. Click the Save button on the top right side of the page.
    6. Click OK in the "Your Personalizations have been saved."Pop-up
    7. Logout and close your browser window.
    8. Login to https://myhr.northwestern.edu




      Keywords:upload pdf myhr login oracle tuition benefits additional pay   Doc ID:119329
      Owner:Enterprise Systems Human Resources & Student .Group:Northwestern
      Created:2022-06-28 13:40 CDTUpdated:2022-06-28 13:58 CDT
      Sites:Northwestern
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