Mac OS eduroam Service Name Authentication failed

Eduroam will not authenticate on Mac OS computers.

This document explains how to fix “Authentication failed” errors when prompted with the following error message:

Symptom:

Auth-failed.jpg


Issue:

Eduroam will not authenticate on Mac OS computers.

Resolution:

1 - From any Finder window, hit Command+Shift+G to bring up the “Go To Folder” field. Then enter the following path:

finder-auth.jpg



2- Delete the com.apple.network.eapolclient.configuration.plist file which will prompt for local admin credentials. Then restart the laptop or iMac and connect to eduroam.


eap-profile.jpg



For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu.



Keywords:eduroam Mac Authentication failed wifi wi-fi ssid network internet wireless Mac   Doc ID:113088
Owner:Chris H.Group:Northwestern
Created:2021-08-17 09:47 CSTUpdated:2021-08-17 10:33 CST
Sites:Northwestern
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