Care.com login troubleshooting

Care.com benefits vendor login methods and troubleshooting.

If you are encountering issues in accessing or logging in to Care.com, see below for alternative methods and additional troubleshooting.

Northwestern provides a paid membership to Care.com for faculty, staff and students to access the site's extensive marketplace and find childcare, adult & senior companion care, pet care, and more. Care.com can be accessed through the primary method via myHR Benefits Self Service, or directly through the Care.com Northwestern Care@Work page.


myHR Benefits Self Service Login

myHR Benefits Self Service Homepage with the Care.com link highlighted

  1.  Log in to https://myhr.northwestern.edu/ using your Northwestern netID credentials 
  2. In the Self Service Homepage, click the "Benefits" tile to access the myHR Benefits Self Service Homepage
  3. From the left-hand navigation, click the "Care.com" link
  4. A new tab will appear in the browser and should be directed to the Northwestern Care@Work page where you will be logged in automatically 
    • NOTE: The "Care.com" link will be disabled after it's clicked. If you are clicking on this link and a new tab is not populating automatically (1) refresh the myHR Benefits Self Service Homepage in your web browser or (2) see the guide How to Turn Off Pop-Up Blockers.


Northwestern Care@Work Direct Login

Northwestern Care@Work Login Homepage

In the event you would like to access the Northwestern Care@Work page directly through the Care.com website follow these steps:

  1. In your web browser, access the Northwestern Care@Work login page at https://northwestern.care.com/
  2. Click "Let's get started"
  3. You will be re-directed to the Northwestern Online Passport page
  4. Enter your NetID credentials and click "LOG IN"
    • NOTE: Multi-factor Authentication via DUO may be requested
  5.  You will be logged in and directed to the Northwestern Care@Work homepage


Additional Troubleshooting

  1. Try clearing your web browser's cache and cookies: See "Clearing browser cache and cookies" - https://kb.northwestern.edu/page.php?id=67941 
  2. Disable your pop-up blocker: See "How to Turn Off Pop-Up Blockers" - https://www.northwestern.edu/myhr/how-to/documents/myHR-Help-PopupBlocker.pdf 


For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) option 2, or consultant@northwestern.edu.




Keywords:benefits   Doc ID:111665
Owner:Enterprise Systems Human Resources & Student .Group:Northwestern
Created:2021-06-14 14:52 CDTUpdated:2021-07-12 09:45 CDT
Sites:Northwestern
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