Setting up and using GlobalProtect VPN

VPN provides you with secure access to University services and the Internet when you are off-campus. Northwestern is transitioning to a new VPN platform called GlobalProtect. GlobalProtect replaces three existing VPN clients: built-in native VPN clients, Cisco AnyConnect, and Pulse Secure SSL VPN. For details on the transition, see https://www.it.northwestern.edu/about/it-projects/vpn-migration-2019/overview.html. Please note that if you are a member of the Feinberg School of Medicine, you will continue to use your native VPN client.

The portal address for GlobalProtect is vpn-connect.northwestern.edu.

GlobalProtect requires you to authenticate with your NetID and NetID password and Duo multi-factor authentication. If you need to register a phone for multi-factor authentication, see Registering and managing your devices for Duo Mobile multi-factor authentication.

Northwestern IT is aware of VPN access issues from China. We tried implementing workarounds by changing our VPN public IP. However, within a few days of these workarounds Northwestern VPN was blocked again by the Chinese telecommunications agency. At the present time, we cannot provide a solution to using Northwestern VPN in China because the Chinese telecommunications agency continually searches for and blocks Northwestern VPN servers. We have heard anecdotally from some people that using a third party VPN service has worked for them, but we cannot confirm which, if any services, will work.

GlobalProtect for macOS

If your University-owned computer is managed by your department, you may not need to set up GlobalProtect. If you see the GlobalProtect icon (globalprotect-Mac-menu-icon.png) in your menu bar, skip the set-up instructions and go directly to connect to GlobalProtect.

Set up GlobalProtect

Note that your Mac must be running macOS Catalina (10.15), Mojave (10.14),  High Sierra (10.13), or Sierra (10.12).
  1. Go to https://chocolate.ci.northwestern.edu/Software/Titles/NU_Global_Protect/5.0.7/MacOS/NU_GlobalProtect_Signed.pkg to download the GlobalProtect installation package.
  2. Within your computer's Downloads folder, double-click the downloaded file to begin installation. When prompted, click Continue, then click Install.
  3. If you see a prompt about a PaloAlto system extension being blocked, click Open Security Preferences.
    PaloAlto extension blocked
    1. Click Allow, then close your preferences window.
      Blocked
    2. If prompted, enter your computer's administrative user name and password, then click Install Software. If you don't have administrative rights to your University-owned computer, contact your departmental tech support personnel.
    3. Restart your Mac.
  4. When the installation finishes, you will be prompted to move the installer the trash.
    Move installer to trash
  5. Click Close. Once installation is complete, GlobalProtect will appear in your menu bar at the top of your macOS desktop.

Connect to GlobalProtect

  1. Click the GlobalProtect icon in the menu bar, then click Connect.
    Global Protect Not Connected
  2. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.
  3. To disconnect, click the GlobalProtect icon again, then click Disconnect.
    GlobalProtect connected

GlobalProtect for Windows

If your University-owned computer is managed by your department, you may not need to set up GlobalProtect. If you see the GlobalProtect icon (globalprotect-Win-tray-icon.png) in your system tray, skip the set-up instructions and go directly to connect to GlobalProtect.

Set up GlobalProtect

Note that your computer must be running Windows 7 or later. If you don't have administrative rights to your University-owned computer to install software, contact your departmental tech support personnel.
  1. Go to https://chocolate.ci.northwestern.edu/Software/Titles/NU_Global_Protect/5.0.7/Windows/Files/GlobalProtect64-5.0.7.msi to download the GlobalProtect installation package.
  2. From your computer's Downloads folder, double-click the installer, then click Next to follow the installation instructions.
  3. When prompted for a portal address, enter vpn-connect.northwestern.edu.
  4. Once installation is complete,
    • GlobalProtect will appear in the lower left area of your system tray.
      GlobalProtectinWindowsSystemTray
    • GlobalProtect will automatically prompt you to connect to VPN.

Connect to GlobalProtect

  1. Click the GlobalProtect icon in the system tray, then click Connect. If nothing seems to happen when you click Connect, see Fixing when clicking Connect in GlobalProtect VPN for Windows does nothing.
    Global Protect Windows connect
  2. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect. 
  3. To disconnect, click the GlobalProtect icon again, then click Disconnect.
    Global Protect Windows disconnect

GlobalProtect for iOS (iPhone and iPad)

Set up GlobalProtect

Note that your device must be running iOS 10 or later.
  1. From the App Store, find and download GlobalProtect
    AppStore-GlobalProtect.png
  2. When you open the app, you will be prompted for a portal address. Enter vpn-connect.northwestern.edu.
  3. When prompted to allow GlobalProtect to set up a VPN configuration, tap Allow.

Connect to GlobalProtect VPN

  1. Open GlobalProtect and tap Connect.
  2. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.
  3. To disconnect, open GlobalProtect again, then tap Disconnect.

GlobalProtect for Android

Set up GlobalProtect

Note that your device must be running Android v5.0 or later.
  1. From Google Play, find and download GlobalProtect
    AppStore-GlobalProtect.png
  2. When you open the app, you will be prompted for a portal address. Enter vpn-connect.northwestern.edu.
  3. When prompted to allow GlobalProtect to set up a VPN connection, tap OK.

Connect to GlobalProtect VPN

  1. Open GlobalProtect and tap Connect.
  2. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.
  3. To disconnect, open GlobalProtect again, then tap Disconnect.

GlobalProtect for Linux

Supported Linux versions

Because Northwestern's GlobalProtect requires Duo Mobile multi-factor authentication (MFA), only GUI versions of the GlobalProtect can be used on Linux systems. You cannot use the command line (CLI) interface. Given that requirement, these Linux versions are the only supported operating systems:
  • Ubuntu 18.04.3 LTS
  • Ubuntu 18.04.2 LTS
  • Red Hat Enterprise Linux 7.7
  • CentOS 7.6
  • CentOS 7.0

Set up GlobalProtect

  1. Download the GlobalProtect installation package for your Linux system.
  2. Open the terminal on your device and install GlobalProtect. Note that the commands may vary depending on your version of Linux.
    • RHEL 7/centOS CLI commands:
      yum install https://dl.fedoraproject.org/pub/epel/epel-release-latest-7.noarch.rpm
      yum localinstall --nogpgcheck GlobalProtect_UI_rpm-5.1.0.0-101.rpm
    • Ubuntu/Debian CLI commands:
      sudo apt-get install libqt5webkit5
      sudo dpkg -i GlobalProtect_UI_deb-5.1.0.0-101.deb
  3. When prompted for a portal address, enter vpn-connect.northwestern.edu.
  4. Once installation is complete, GlobalProtect will appear in your menu bar at the top of your Linux system.

Connect to GlobalProtect

  1. Click the GlobalProtect icon in the menu bar, enter the portal address (vpn-connect.northwestern.edu), then click Connect.
  2. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.
    global protect linux connect
  3. To disconnect, click the GlobalProtect icon again, then click Disconnect.
    global protect linux disconnect

GlobalProtect for ChromeOS

Set up GlobalProtect

  1. Go to the Google Play Store to download the GlobalProtect installation package.
  2. Open the installer, then follow the installation instructions.
  3. When prompted for a portal address, enter vpn-connect.northwestern.edu.
  4. Once installation is complete, GlobalProtect will automatically prompt you to connect to VPN.

Connect to GlobalProtect

  1. Open GlobalProtect and click Connect
  2. When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication.
  3. When the Connection request message appears, click OK to make a VPN connection on your device.
    GlobalProtect ChromeOS connection request

See Also:

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at consultant@northwestern.edu.




Keywords:Paloalto "Palo Alto" "Global Protect" GP   Doc ID:94726
Owner:TNS Data Network .Group:Northwestern
Created:2019-09-30 11:54 CDTUpdated:2020-05-26 15:38 CDT
Sites:Northwestern
Feedback:  25   23