Updating Wireless and email on iOS after changing a NetID password

After resetting your NetID password, you may find that certain Northwestern services on your iOS device stop working. If you had any of these services set to save your password, you will need to update them in order to keep using them after your NetID password changes.

"eduroam" will be the primary wireless network at Northwestern on December 20, 2021. The "Northwestern” network/SSID will no longer be a visible choice for connecting to the University’s wireless network during the fall quarter of 2021 and no longer an available connection on December 20, 2021. Learn more about this change.

Outlook for iOS

Use these steps if you get your mail through the app called Outlook on your phone. If you use the Mail app, use the steps in the next section.
  1. Open the Outlook app
  2. Press on your account icon in the upper left hand corner
  3. Press on the gear icon in the lower left hand corner
  4. Press on your Northwestern Account
  5. Press Delete Account
  6. Follow the instructions here to get your @northwestern Email back on Outlook:

iOS Mail

Use these steps if you get your mail through the app called Mail on your phone. If you use the Outlook app, use the steps in the previous section.
  1. Go to Settings
  2. Press on Passwords and Accounts
  3. Click Re-enter Password, if it appears.
    • If Re-enter Password does not appear, please navigate to your Mail app, and let the Mail app attempt to fetch new emails.
      • If you do not see your latest emails, restart from step one.
      • If you do see new emails, close the Mail app and try these steps again in a few minutes.
  4. Sign in with your NetID and password when prompted.

Northwestern Wireless

  1. Go to Settings
  2. Press on Wi-Fi
  3. Press the i next to Northwestern
  4. Press Forget this network
  5. Find the Northwestern network, press it, and log in using your NetID and new NetID password


  1. Follow steps 1-4 from above, but forget the eduroam network instead of the Northwestern network.
  2. When prompted for credentials, use the following:
    • Username: NetID@northwestern.edu
    • Password: Your new NetID password

Keywords:wireless northwestern eduroam outlook ios mail netid password   Doc ID:90662
Owner:IT Support Center .Group:Northwestern
Created:2019-03-27 10:24 CSTUpdated:2021-02-02 12:38 CST
Feedback:  72   68