Fixing when GlobalProtect VPN for Mac is stuck in a “connecting” state or does nothing
If your Mac is running a newer version of the macOS (i.e., Catalina, Mojave, High Sierra, Sierra) and when you click Connect nothing seems to happen, you might need to adjust your macOS security settings.
- Go to Apple > System Preferences > Security and Privacy > General. If you see an alert about software from Palo Alto Networks being blocked, click Allow, then close your preferences window.
- If prompted, enter your computer's administrative user name and password. If you don't have administrative rights to your University-owned computer, contact your departmental tech support personnel.
- Restart your Mac.