Qualtrics Frequently Asked Questions
Please see the list below for answers to frequently asked questions about Qualtrics.
Who can use Qualtrics?
Qualtrics is available to all students, faculty, and staff with a valid NetID.
How do I log in to Qualtrics?
Visit the Logging in to Qualtrics page in the Northwestern Knowledge Base.
Where should I go if I have questions about using Qualtrics?
Visit the Platform Help page on the Qualtrics website.
I tried to log in to Qualtrics and it gives me an error message. What should I do?
Contact the Support Center via email at firstname.lastname@example.org or by phone at +1 847-491-HELP (1-4357).
When a survey is emailed from within Qualtrics, what is the "from" address?
When a survey is emailed from within Qualtrics, the “from” Address will be email@example.com.
I want to survey students at Northwestern, where should I start?
The Student Surveys Planning group was formed to oversee the surveys of our student body to ensure quality and coordination.
What do I need to do to ensure that my Qualtrics survey meets human subject research requirements?
All research conducted by faculty, staff, or students involving human subjects must be reviewed by the Institutional Review Board.
How do I change the ownership of a project or survey?
Send a request to firstname.lastname@example.org that includes the information about the people and surveys involved.
How do I share a project with someone at Northwestern?
If you’re looking to share a project with someone at Northwestern, you can learn how to do so with these instructions.
How do I share a project with colleagues from other universities?
You can share a project with outside collaborators by following these instructions.
Who is the Northwestern brand administrator?
The Technology Support Services department in Northwestern IT administers the central Northwestern brand. You can contact us at email@example.com.
How can I ensure that surveys I create are accessible to users with disabilities?
Northwestern is committed to purchasing and promoting software that is equally accessible for all users, including those with disabilities. Overall, Qualtrics software is mostly compliant with web accessibility standards for persons with disabilities, and meets required standards for digital accessibility. However, it is possible for end users to design surveys that include questions that make it harder for certain persons (particularly those utilizing third-party screen readers like JAWS) to access and/or complete the survey. Qualtrics has a feature (“Check Survey Accessibility”) that can help end users ensure that surveys they create are accessible and compliant with Northwestern's WCAG 2.x AA standard. Additional details on the “Check Survey Accessibility” function can be found here: https://www.qualtrics.com/support/survey-platform/survey-module/survey-tools/check-survey-accessibility/.