Fixing when GlobalProtect VPN for Windows is stuck in a “connecting” state
If GlobalProtect gets stuck in a "connecting" state when you click Connect, you may need to uninstall and reinstall the client software if the log file shows a "10022" error.
Collect the GlobalProtect file
- From the system tray, click GlobalProtect to open it.
- In the top right, click the icon and select Settings > Troubleshooting.
- Click Collect Logs.
- Once it’s done saving the file, click Open Folder
- In the log folder, open the PanGPA logs in a text editor.
- Use ctrl-F to find 10022.
- If an error is found that states Cannot connect to service, error: 10022, uninstall the GlobalProtect client and reinstall it.
- If no such error is found, contact email@example.com.
- Go to Control Panel > Programs > Uninstall a Program
- Find GlobalProtect and click Uninstall
- In your web browser, go to https://vpn-connect.northwestern.edu.
- When prompted, enter your NetID and password, and authenticate through Duo.
- At the top of the screen, click GlobalProtect Agent.
- Click Download Windows 64 bit GlobalProtect Agent.
- Open the downloaded GlobalProtect application. When prompted for a portal address, enter vpn-connect.northwestern.edu.
- When prompted, enter your NetID and NetID password, then confirm your identity with Duo multi-factor authentication. You will then be connected to GlobalProtect.