Troubleshooting issues logging in to Northwestern services
If you are experiencing trouble logging into a NetID-authenticated system, review the following possible causes and solutions.
Is the service currently available? Check the status of University IT services at https://status.northwestern.edu to find out if there is scheduled maintenance or an unplanned outage.
Before going any further, verify that:
- You're typing in your password correctly.
- The caps lock key isn't pressed.
- Your browser isn't auto-filling an old password.
- Your password is current. Go to NUValidate at https://nuvalidate.northwestern.edu and enter your NetID and password.
- If you receive an error message, you'll need to reset your password. Options for resetting your NetID password are available at https://kb.northwestern.edu/password.
Cookies and Cache
Have your registered your phone with Multi-factor Authentication? Many University systems, including myHR, CAESAR, and NUFinancials use Multi-factor Authentication as part of the login process. Learn more about managing your phones at https://kb.northwestern.edu/mfa.
Are you eligible to access the service? Several University systems and services, as well as access to some software titles, have specific NetID eligibility requirements and may not be available for all users. Check with the IT Support Center at 847-491-4357 (1-HELP) to determine if your NetID is authorized for access.
Did you get a "Forbidden" error trying to access a NetID-authenticated service without even being prompted for your NetID and password? It could be due to one of these common issues and not your NetID:
- Your computer is connected to both wired and wireless networks.
- You physically moved your laptop from one location to another while connected to a wireless network and its network address changed.
- You're using SSL VPN.
Try quitting your browser and relaunching it to access the service. If that doesn't work try using a different browser.
Are you trying to access a service from an off-campus location? Some services require you to either be on campus or use VPN when off campus. Get step-by-step instructions on setting up VPN at http://kb.northwestern.edu/search.php?q=vpn.
Many secure sites at the University require security certificates to ensure secure data transmission. Most browsers should receive certificates automatically and experience no issues when accessing services. If you are experiencing a certificate error, get instructions on installing certificates at https://kb.northwestern.edu/70124.
Are you trying to access a service from an off-campus location that's behind a firewall? It's not uncommon for companies and businesses (and even some countries) to restrict authenticated access to sites on the Internet from computers on their network. Check with your company's IT department if you are having access issues at your non-University workplace.
Some services, such as NUFinancials, Cognos, and administrative access to CAESAR, require you to have completed a security form before you are permitted access to the system. Verify with your department's business administrator that you have been granted appropriate access.