You must reset your NetID password annually.
If your password is still active and current, but you forgot it or would like to change it, you may pick one of the below options to reset your password.
Change your password
Self-reset your forgotten password
- Visit NUValidate at www.northwestern.edu/login
- Enter your NetID, leave the password blank, and click Forgot Password?
- Answer two of your security questions
- Follow the password change prompts and click Submit
If you cannot self-reset, you will need to:
Obtain an activation code...
Remotely by verifying your identity
Call the Support Center 847-491-4357 (1-HELP) and select option 1 for NetID support. There are three options in verifying your identity over the phone:
- If you have a DUO push enabled device set up, you may be asked to verify a push sent to your Northwestern DUO account by a technician.
- If your NetID has security questions set up, you may be asked two of them at random. If answered correctly, the technician will help you to regain access.
- If above options fail or are not available, a technician may ask you to join a live video ID verification Zoom room and verify you via a current WildCARD or other form of acceptable photo ID.
By visiting a NetID password reset location (EV only)
Bring your Wildcard or other photo identification to the Technology Support Center on the first floor of University Library, across from the Circulation Desk. You will receive an activation code that you can use to log in to NUValidate and update your NetID password. A password change station is available so you can change your password on site.
From your school or departmental NetID administrator
Many schools and large departments have designated NetID administrators who are able to generate NetID activation codes for faculty and staff within that school or department. You may find that seeking this person out is more convenient for you than other options. Please contact your department or dean's office to see if this option is available to you.
Your feedback on this article is welcome, and we review comments regularly. However, if you have an issue or question requiring immediate attention or want to discuss your feedback on this article, please get in touch with the Northwestern IT Service Desk at 847-49
1-4357 (1-HELP) or
consultant@northwestern.edu.