Fixing a blank window when connecting to GlobalProtect VPN on Windows

Clicking Connect in GlobalProtect should prompt you with the Northwestern Online Passport. If instead you get a blank white window, you need to reset the security settings within Internet Explorer.

  1. In the upper right corner of Internet Explorer, click the tools icon (Internet Explorer tools icon) > Internet Options.
    Internet Explorer Settings
  2. Select the Security tab.
  3. At the bottom click Reset all zones to default level, then click Apply, then OK.
    Internet Explorer Security options
  4. Connect to GlobalProtect.

See Also:

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at

Keywords:GlobalProtect, GP, VPN, Blank, SSL   Doc ID:101532
Owner:TNS Data Network .Group:Northwestern
Created:2020-04-29 09:19 CDTUpdated:2020-04-29 10:12 CDT
Feedback:  3   0