Set up your (Microsoft 365) account with Duo multi-factor authentication on Android

Microsoft Outlook is the only supported mail application for Android.


  • Android
  • Outlook


  1. Download Microsoft Outlook from Google Play.
  2. Open Outlook and tap Get Started.
    Getting Started with Microsoft Outlook on Android
  3. Enter your email address, then tap Continue.
    Android email
  4. When prompted with the Northwestern Online Passport
    • Your email address should already be populated as the Username
    • Enter your NetID password as the Password
    • Tap Sign in
    Online passport login screen
  5. Confirm your identity with Duo Mobile multi-factor authentication.
    Duo Mobile login screen
  6. If prompted to Activate Device Administrator, tap Activate, then Activate this device admin app. If you are not prompted to Activate Device Administrator, you may need to restart your phone after configuration before you will receive any email messages.
  7. When prompted to add another account, tap Skip.
  8. Tap Skip again to proceed to your Inbox.


  • Northwestern IT only supports Outlook on Android devices
  • Other email clients that may be pre-installed on Android devices (e.g., Samsung) are not supported
  • Gmail may work depending on the device manufacturer (Samsung, LG, etc.) and specific version of Android used, but it not guaranteed or supported by Northwestern IT
  • If you need additional assistance, work with your departmental IT group to install and configure Outlook on your Android device

For additional assistance please contact the IT Support Center at 847-491-4357 (1-HELP) or via email at

Keywords:outlook email mail phone Exchange mfa O365 M365   Doc ID:100858
Owner:TSS Tier 2 .Group:Northwestern
Created:2020-04-19 17:41 CSTUpdated:2020-12-14 16:23 CST
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